Managed IT Support Services

More Responsive and Capable IT Support Team for Less Cost

Support your staff , applications and network with a responsive, experienced and collaborative support team at a drastically lower cost than an in-house IT team.

Help Desk

Single point of contact
Guaranteed response time
Knowledgeable and friendly staff
We become an extension of your team
24/7/365 availability
Staff can create tickets via email, phone or web portal
Personalized service around your needs

Managed Hosting

Access to enterprise-level infrastructure and support
Reduce the time to create and deploy new products and services
Northwest's largest and most robust data center grid
Secure yet cost-efficient IT delivery model
Keep your desktop and applications you currently use
Eliminate the time and cost associated with IT infrastructure management

Managed Backups

256-bit encryption for secure transfer and storage
Direct backup to our private cloud
Advanced technology shortens backup window
We manage the complete process
Windows, Mac, Linux platforms
Stored in private tier-3 data centers

Hardware Procurement

The right hardware for your needs at a competitive price
Increased convenience, organization and coordination of effort
Reduce ordering mistakes and develop confidence in your equipment
Enhances manageability with a single-source provider
Less wasted time

Data Centers

Tier-3 data center facilities and above
Redundant power and HVAC
Physical security with security guards
Multiple factor authentication and access
Compliance management including PCI, HIPAA and HITRUST
Connection redundancy
Geographically dispersed data center grid

Disaster Recovery

Complete IT business continuity solution that protects and restores data
Budget flexibility options from affordable to advanced solutions
Continū’s offsite data centers ensure business continuity
Don’t just prepare to recover; prepare to be resilient
Fully-managed solution with decades of expertise
Overall business recovery is backed by our SLA

Managed Security

Deep expertise in advanced security technologies
24/7 managed security operations
Network, server, email and web security
Managed firewalls and VPN endpoints
Compliance management including PCI, HIPPA
Elevate your security posture via a comprehensive solution

AV/Malware Management

Antivirus included on all servers and workstations
Safeguard users from visiting malicious websites
Best-in-class solution for detecting and blocking
Managed and monitored by an experienced team
Leading endpoint protection solution
Centralized security management across all platforms

Systems Monitoring

Reduce network outages and improve performance
Responsive 24/7 availability
Includes antivirus and patch management
Reduce outages and quickly detect, diagnose and resolve issues
Identify future incidents and minimize severity
Proactively identify and fix issues before users experience them

Secure, Private Cloud Hosting

With SecurCloud, you can achieve security that goes beyond compliance, combined with the support of a world-class Security Operations Center.
SecurCloud delivers a secure hosting solution featuring our proven, fully-managed virtual private cloud, SecurCloud. Our high-performance cloud infrastructure and its integrated security controls promise to bring you the utmost protection for your critical systems.

UNCOMPROMISED SECURITY: Fully managed security, built-in and instantly deployed on every cloud server.
SEAMLESS COMPLIANCE: “Audit-ready” compliance to meet PCI/DSS, HIPAA/HITRUST and GDPR mandates.
END-TO-END SUPPORT: Access to on-demand talent to deliver single-source hosting and security support.
UNRIVALED PERFORMANCE: Turnkey infrastructure-as-a-Service managed for performance

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